399be Privacy Policy — Your Data is Safe with Us
399be treats the protection of personal data for users in Bangladesh as its highest priority. This page provides a detailed explanation of how your information is collected, used, and stored. Please read this policy carefully before using our platform, as it forms an important part of the agreement between you and us.
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Account Information
When you register with 399be, we collect your name, mobile number, email address, and date of birth. This information is used to verify your identity and keep your account secure. Your password is always stored in encrypted form and is never visible to any of our staff. The account verification process may require a photo of your national ID or passport, which is used strictly for KYC purposes. All information provided at registration is stored on our secure servers and is accessible only to authorised personnel.
Device & Browser Information
When you use the 399be website, your device type, operating system, browser version, and IP address are collected automatically. This technical information is necessary for our platform to function correctly on your device. While browsing on mobile, screen resolution and network type may also be collected to improve page loading performance. Your approximate location is used solely to confirm service availability and is never sold to third parties. Device information is primarily used to identify security risks and prevent unusual login attempts.
Payment & Financial Information (BDT)
When you make a deposit or withdrawal on 399be, partial details of your bKash, Nagad, or bank account number are stored for transaction verification purposes. Full payment card numbers or PINs are never stored on our servers, and all payment processing is handled directly through the relevant payment gateway. Each transaction record — including amount, date, and method — is stored in Bangladeshi Taka (BDT/৳) and may be used to resolve financial disputes. Our payment channels operate in compliance with PCI DSS security standards. Financial information is never shared with any external party except where required by a regulatory authority.
Usage Information
Your usage data — including which pages you visited, how long you spent on them, which markets you bet on, and which bonuses you used — is recorded automatically. We use this data to personalise your experience and surface the most relevant sports events and offers. Usage patterns are also analysed to trigger Responsible Gaming tools if unusually high betting activity is detected. All usage data is analysed in aggregated, statistical form and no individual's identity is exposed.
Purpose of Data Use
399be uses your information only for specific, legitimate purposes. Below we clearly outline which data is used for which purpose. Our data usage practices comply with applicable Bangladeshi law and international standards.
Account Management
Your information is used to create, verify, and secure your account. It also helps with login security, password recovery, and detecting suspicious activity. Your mobile number is used for two-factor authentication, and every login session is securely monitored.
Transaction Processing
Financial information is used to process deposits, withdrawals, and bonus distributions accurately. An audit trail is maintained for every transaction to enable fast resolution of any disputes. Payment details are verified to confirm the correct amount in BDT, and automated fraud detection alerts are active at all times.
Customer Support
When you contact the help center, your account information is used to quickly identify and resolve your issue. Your support history is saved so that if the same problem occurs again, it can be addressed promptly. All communications between you and the support team remain confidential and are never shared with third parties.
Relevant Communications
You will receive notifications about relevant offers and bonuses based on your preferred sports and betting activity. You can opt out of marketing communications at any time from your account settings. Important account-related alerts such as security notifications will always be sent, but promotional messages are entirely optional.
Cookies & Tracking
When you visit the 399be website, cookies are stored in your browser to make your experience smoother and more personalized. Cookies are small text files that remember your login status, save your language preferences, and help with security verification. We use three types of cookies — essential cookies (required for the platform to function), functional cookies (to remember your preferences), and analytical cookies (to measure website performance). You can delete cookies or block new ones at any time through your browser settings, though doing so may limit certain platform features. Cookies never directly reveal your personal identity.
We do not use third-party advertising tracking cookies, and your browsing behaviour is never shared with any ad network. Session cookies are automatically deleted when you close your browser, while persistent cookies remain active for up to 30 days. If our cookie policy changes, you will be notified at your next login and given the opportunity to consent to the updated policy.
Data Retention & Security
399be uses industry-leading security measures to protect your data. All data transfers are secured with SSL/TLS encryption, preventing any third party from intercepting or reading your information. Sensitive data stored in our databases — such as passwords and payment details — is protected with AES-256 encryption. Our server infrastructure is subject to regular security audits, and both firewalls and intrusion detection systems are active to prevent unauthorised access.
Your data is not retained beyond what is necessary. After an account is closed, financial records are kept for up to five years in accordance with Bangladeshi law, after which they are securely deleted. Data for active accounts is updated with each transaction and service interaction, and backup copies are stored in a secure location. In the event of a security breach, affected users will be notified within 72 hours and appropriate action will be taken.
Our staff can only access information relevant to their specific role, and all access is logged. Employees are required to sign strict confidentiality agreements before accessing user data, and any policy violation is met with disciplinary action. We conduct regular penetration testing to proactively identify and address vulnerabilities.
Sharing Information with Third Parties
399be never sells, rents, or trades your personal information. That said, limited data may need to be shared with third parties in certain specific circumstances. Transaction data is shared with bKash, Nagad, and banking partners solely for payment processing — and only the minimum information required to complete the transaction is disclosed. These partners are bound by their own privacy policies and may not use the data received for any other purpose.
We are legally required to share relevant information in response to valid legal orders from the Government of Bangladesh or requests from regulatory authorities. Where permitted by law, we will attempt to notify you when this occurs. Limited data may also be shared with third-party verification agencies to investigate fraud or maintain platform security.
In the event of a business partnership or merger involving 399be, user data may be transferred to the new entity. You will be informed in advance, and the protections under this privacy policy will continue to apply. We ensure that any third party working with us has agreed to maintain the same standard of data protection we uphold. If a partner breaches their obligations, we reserve the right to terminate that relationship immediately.
User Rights & Contact
399be believes every user should have full control over their own data. Below are your key rights, which you can exercise at any time.
Right to Access
You can view all information stored about you at any time from your account settings. For a full data report, submit a request to the help centre and we will provide it within 30 days. The report will include your account details, transaction history, and a summary of your activity on the platform. Data access requests are processed free of charge.
Right to Data Correction
If your profile contains any incorrect or outdated information, you can update it directly from your account settings. Changing core identity details such as your name or date of birth may require a photo ID as part of the verification process. Correction requests are typically processed within 7 business days, and you will receive a confirmation message once the update is complete.
Right to Erasure
You can request deletion of your personal data by closing your account. Financial records must be retained as required by Bangladeshi law and cannot be deleted before the prescribed retention period expires. Non-essential data is permanently deleted within 30 days of account closure, provided there are no ongoing disputes or investigations. Contact the help centre for full details on the account deletion process.
Right to Object to Processing
You can opt out of marketing communications at any time from your account settings. You also have the right to object to your data being used for third-party analytics. If you raise an objection to data processing, we are obliged to comply unless there is a legitimate reason not to. Processing that is essential for core service operations will continue, though we will endeavor to arrange alternative service options where possible.
Contact Us
Our dedicated privacy team is always available to handle any privacy-related questions, requests, or complaints. Every request is handled with full confidentiality, and every complaint is taken seriously and thoroughly investigated. To submit a privacy request, email us at: support@399be.ws — We typically respond within 24–48 hours. For more general questions, visit our FAQ or Help Centre visit.
If this privacy policy is updated, we will post a notice on the platform and notify registered users by email. Continued use of the platform following any changes will be considered your acceptance of the revised policy. Last updated: January 2026.
Play safe, bet with confidence
399be welcomes you with the assurance that your data and funds are protected. Register today and enjoy Bangladesh's best online Sports Betting experience.